Updated: Aug 6, 2019
Hair salon is a vital business that offers hair treatments as well as services to relieve people from the daily stresses. Running a hair salon is a very daunting job.
The salon owners need to build and maintain a vast network of customers to offer them excellence services.
In this article, you’ll find the list of the most popular software that will operate and grow your business perfectly.
What Is Salon Management Software?
Brief knowledge of salon management software
Salon management software is a solution that supports salon owners with their daily business operations. The system automates a wide range of tasks including scheduling appointments, online bookings, appointment confirmations, secure storage of data, customer relationship management, inventory management, employee management, and implementation of marketing campaigns.
Busy salon owners or professionals find it difficult to manage multiple tasks at a time, especially during peak times. And that’s where salon management software can help to make the salon business more efficient and profitable.
The salon management software category can be divided into the following programs:
Salon POS system
Club management software
Appointment scheduling software
Salon businesses classification
Small businesses: These clients often are individual professionals or a small salon with very few staff. They normally have basic needs and therefore a solution with appointment management feature is enough.
Mid-sized businesses: Growing and expanding businesses will have more to care about. They may sell hair products so inventory tracking is a must-have feature. They also need to capture, analyze, and target customer data to create suitable marketing campaigns for each segmentation. These companies would look for advanced features that enable them to manage customers and marketing their businesses effectively.
Large businesses: These users need a more complicated system that helps them to carry out multiple tasks such as employee attendance tracking, training management, payment variations, point-of-sale system, analyzing and reporting features. Large enterprises are advised to opt for a salon management software that meets all their specific needs.
How Can A Salon Management Software Help?
Key features of a salon management software
This criterion evaluates one of the most important aspects of the user’s experience: scheduling and booking.
The appointment process is often the first perception of your salon owners and their guests, so it’s important to choose salon software which is simple, professional, and visually appealing.
It would be best if the system allows you to schedule, confirm or reschedule appointments via browsers including smartphones, desktop or laptop. Online management appointment is a plus since it helps manage multiple calendar tabs or integrated with clients' email to send them out reminders.
The software enables users to keep track of employees' availability and schedules, customer satisfaction and retention. The best software thus can help salon owners to assign particular services to employees as well as apply discounts to sales. Maximize employees’ productivity is equal to maximize the revenue of your salon.
Customer relationship management.
You can capture useful customer data and segment them to support targeted marketing campaigns. Customer relationship management feature enables you to categorize customers, track customer spends and gather customer feedback about their experience to improve your services.
This feature enables users to carry out SMS-based or email marketing campaigns to attract more customers to their salon. These campaigns can offer gift coupons, loyalty cards, membership programs, and promotional packages.
Billing and POS processing.
You can generate bills and payment processes using multiple options such as cash, e-wallets, or credit and debit cards. Customers can use a POS (point-of-sale) solution to redeem gift coupons, discounts, refunds, and product sales.
Inventory management tools enable salon owners to prepare for customers and use their resources as efficiently as possible Users can track inventory by product, brand, category, and supplier. For each product, they can monitor stock history, retail and supply costs, total on-hand inventory and stock costs.
Customized reports monitor monthly business performance such as employee performance, the effectiveness of marketing campaigns, customer satisfaction, sales and revenue forecasts.
Benefits of salon management software
Busy salons find it difficult to manage multiple customer appointments, especially during peak hours. They may make mistakes like double-booking for a customer or wrongly scheduling for others and lose business. Salon software enables you to easily schedule appointments, re-schedule existing ones and send confirmations to customers to save them as well as your time.
Centralizes customer data
It is important for salon owners to track customer information in order to create targeted marketing campaigns. Salon software allows them to securely store customer data including contact details, membership information, important dates, loyalty points, service history, and details about gift voucher redemptions. The system can also back up the customer data at selected periods for additional security.
Salon software helps manage upcoming appointments for all the service providers with support for both walk-in customers and scheduled appointments.
Efficiently manage walk-in customers by finding the first available stylist, or customers can select their preferred service professional.
Manage all employees with detailed performance reports including commission tracking and customers’ satisfaction.
Retail functionality empowers you to sell a wide range of products apart from your service offerings.
Remind your customers of upcoming appointments via text or email to avoid missed sessions.
Marketing advises help owners to carry out SMS-based or email marketing campaigns to attract more customers to their salon.
Things to consider when investing in a salon management software
First, be clear about the reasons why you need to use a salon management software. You should have a good understanding of your existing infrastructure and business processes. This information will assist you to easily integrate the software platform with your existing infrastructure without any problems.
Secondly, with the salon management software, compare the costs to others and to the value based on standard features. Ask yourself what you want the solution to do for your business. Then, be clear about the features the system should have.
For example, if you want improved data collaboration between different business departments you need a system that can be accessed by multiple users. However, if you require a competent system that is similar to an on-premise platform, you need to invest in a salon software that can be accessed by only a few users at a time.
Also, responsive customer service teams make the salon software more attractive—especially for new businesses that are unsure of how to optimize features.
Top 7 Most Favorable Salon Management Software.
bePOS is a versatile cloud-based system for salon and spa management. Salon owners will have a direct connection with the customers through understanding their backgrounds, purchase behavior or their favorite treatments that in consequence, you will figure out which products should be released or removed and which services should be improved to grow your business.
Online Booking & Appointment Management
Basic & Advanced Service Product Management
Discounts & Surcharge Management
Payment of Deposits & Installments
Free package: $0/ month
Growth package: $29/ month
Professional package: $59/ month
What users say about bePOS
Shedul is a free appointment scheduling and business management software solution that works for all beauty professionals and salon owners. The software offers robust features like appointment scheduling, online booking, client management, and retail management with POS features.
Sales & Products
Referral Source Tracking
Currently, Shedul is free salon software which enables salons to manage daily operations. Shedul is constantly improving the software and releasing new features, so users don’t have to compromise service quality to get full-service management software.
What users say about Schedul